Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Tong | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Tong is a GPhC-registered online pharmacy weight loss clinic based in Tong, UK. We operate as the data controller for all personal information collected through our services. As a regulated pharmacy, we adhere to strict professional and legal standards governing the handling of patient data.

Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information required to assess your suitability for weight loss treatment
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment and provide pharmacist consultations
• To dispense and deliver prescription or pharmacy medicines, typically within 1 working day of pharmacist approval
• To maintain accurate and lawful clinical records as required by GPhC standards
• To communicate with you regarding your orders, treatment progress, and account
• To comply with our legal and regulatory obligations as a registered pharmacy
• To improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for health data, the provision of healthcare and medical treatment.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Required for the website to function correctly, including secure login and checkout
• Analytics cookies: Help us measure website traffic and improve performance
• Preference cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Delivery partners: Your name and address are shared with our courier to fulfil your order
• Payment processors: Billing information is securely handled by our payment provider and is not stored on our servers
• Healthcare professionals: Where clinically necessary or required by law, we may share relevant health information with other healthcare providers involved in your care
• Regulatory authorities: We may disclose data to the GPhC, NHS, or other authorities if required by law or professional obligation

All third parties with whom we share data are required to handle your information securely and in compliance with UK data protection law.

Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where there is no legal requirement for us to retain it. You may also request that we restrict or stop processing your data in certain circumstances, and where applicable, receive your data in a portable format. If you wish to exercise any of these rights, please contact us using the details below and we will respond promptly.

Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and GPhC guidelines. Payment and transactional records are kept for six years as required by financial regulations. Data is securely deleted once the applicable retention period has expired.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Tong
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk